It could be argued that the only thing a salesperson has to manage is his or her attitude. In the final analysis, that attitude could really be the only thing that you have control over.

You may remember I recently blogged about trying to buy gas logs for my house. I needed several sets – a sale well over $2,000.00 in value. To my surprise it took several weeks to order them, three visits from the technical installation people to install them, two visits to get them to pass inspection and a final visit to ensure they worked.

The installation people, in spite of this adversity, continued to be positive, upbeat and enthusiastic. The argument could be made that, perhaps, they’re used to mistakes. However, no matter the reason, I noticed that they were also positive and upbeat – no matter how much I complained!

I was the only one who was miserable. So I stopped complaining and started to enjoy being with the installers as they went about their work. It sure made a better day for me as I maintained a positive attitude.

The conclusion? Being angry or upset only affects you – no one else. So give it up and manage your attitude.

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