A Case for Statistics
I'm always intrigued and even amused at times by statistics - particularly when the subject is sales data! We've all heard the stories about the validity of statistics, especially those related to the performance of sales professionals.
I believe there is good value - and certainly good discussion material - to be gleaned from most of these findings. Occasionally, I discover data from outside sources which correlates strongly with data collected here at The Brooks Group.
Take, for example, data drawn from the 1500 firms included in CSO Insight's Sales Performance Optimization - 2008 Survey Results and Analysis. Their reports indicate:
- 64.7% of firms plan to increase the size of their sales team.
- Hiring ‘new' or ‘raw' grads pays off with 64% quota attainment vs. 62% prior- quota attainment among prior salespeople.
- Only 61.2% of salespeople make or exceed quota for the year.
- 46.9% of salespeople accrue 40% or more of their compensation in variable pay.
- 63.5% revenue comes from existing business; 36.5% from new business.
- 63% of revenue is earned by the top 20% of reps.
- 55% of sales professionals have closing rates of 50% or less; 26% have closing rates of 50-75%.
- 51.5% find that leads their existing lead-qualification standards need improvement.
- 57.7% have an average deal size less than $50,000.
- The average number of calls required to close in an average sales cycle: (1-5 calls) 56.2%; (6 or more calls) 43.8%.
This data definitely supports the information The Brooks Group has gathered internally for the purposes of developing our existing training programs. How about your sales performance data - what's your picture look like, and what are you doing to shift your numbers?
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October 2nd, 2008 - 13:22
The statistics you cite are sobering from the point of view that organizations risk achieving their business objectives with low sales productivity. The issues are wide ranging–from compensation to sales risk management to sales processes. It’s hard to know where to start to fix the problems.
Happily, managers can take steps to improve that don’t upend what’s already working correctly. One place to start is to look at the value that the organization requires from the sales team. (Hint: it’s more than “revenue!”) Then look at what could keep the sales team from achieving those valuable outcomes.
From there, it’s Risk Management 101: identify the highest likelihood and highest impact risks and manage them. The competency that’s most important for risk management is effective sales discovery–how to ask the right questions. An article I wrote on the topic can be accessed through this link:
http://www.customerthink.com/article/right_sales_question_get_right_answers
A related blog I wrote can be accessed through this one:
http://www.customerthink.com/blog/asking_send_literature_not_lead_qualification
November 17th, 2008 - 03:13
I recently came across your blog and have been reading along. I thought I would leave my first comment. I don’t know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.
Sharon