19Jun/060
Buyer Beware: What Ever DID Happen To Customer Service?
Marketing says: It's hot, it's fast and there are only five of them in world!
Sales says: It can be yours for a cool $2mil!
You say: I'll take it!
Then you say: Hey! This doesn't work!
Customer service says: We're sorry. The number you have dialed has been disconnected.
The owner of a car dealership in L.A. is suing Mercedes-Benz because, he says, the car he bought "now represents nearly $2 million of scrap metal." A story like this can't be good for a car manufacturer that represents luxury, service and style.
Sales Evolution is a B2B Sales Blog for curious people. We talk about things like sales training, sales management, sales assessments, sales leadership, prospecting, and sales relationship building. I’m Jeb Brooks and I’ll be your host. So, please sit back, relax, and join us!- Join the Sales Community
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