31Oct/110

New Salespeople Are Draining

It’s Monday morning and your newest Salesperson is starting in an hour. What are you going to do? Show them the coffee machine and their desk and go about your business? Turn them away and ask them to come back another day?

Sometimes, it seems like it’s easier to keep doing more with less, knowing your life would be simpler if you hire a new person just because you don’t want the hassle of onboarding and training her.

However, onboarding is a lot simpler if you think back to your own experience. Can you recall a job where the training experience was positive? What was that like? How can you repeat it for others?

Often, training a new hire can be a daunting task if you’re in a smaller business or department without established processes.

It’s best if you’ve just got a simple, prebuilt, uniform new hire orientation system.  In order to build one, all you have to do is compile the basics. That’ll go a long way.

  • Where are the supplies?
  • What paperwork is required?
  • What mistakes have been made in the past?
  • What should your new hire know about her territory?
  • And, perhaps most importantly, who can you pair the new hire up with to do a ride-along?

Orientation in sales is tough. Your team is probably made up with some fairly independent people. They’re in sales, at least partially, because they the like working on their own.

Build a new-hire orientation kit before your new-hire’s first day.

It should include those basics and a whole lot more. Why did you hire this person? Share that with them. It’s probably a good indication of the ingredients for success.

At the same time, what concerns did you have? Those are some areas for coaching.

As an aside, we offer an assessment instrument that generates an onboarding package based on the specific abilities of your new-hire AND the requirements of your position. Click here for more information.

@JebBrooks

27Oct/111

Sell As Yourself

Research -- and common sense -- clearly show that the most successful salespeople are the most self-aware.

For one thing, if you know where your own strengths lie, it's a lot easier to adapt to your prospects’ preferences. In other words, if you’re across the phone from a high-energy person, you should reflect their energy level. Alternatively, if you’re across the table from a detail-oriented person, sell with details.

However, adapting to your prospect is only one area where self-awareness will help. It will also help you sell in a way that’s most comfortable for you. Take scripts, for example. Salespeople who aren't comfortable with their offering or aren't confident in their own ability to carry on a meaningful conversation rely on Scripts. Here at The Brooks Group, we don’t believe in them. Instead, we believe in learning how to approach sales interactions in a way that’s natural and comfortable for you. We believe in carrying on a conversation that's directed toward your prospect so that you can effectively understand their challenges and, if possible, address them. In order to do that, salespeople must know themselves. They must know what they're good at. And, of course, what they're not good at.

We are all naturally good at certain aspects of selling. We also struggle in other areas. Those of us who recognize which is which are far better able to capitalize on our strengths and avoid our weaknesses.

At its core, being ‘yourself’ requires self-assessment.

So, as a gift to you, I’ve created a quick self-audit. It's not as comprehensive as one of our sales assessments, but it's a start.

When was the last time you actually sat back and assessed your own strengths and developmental areas? Use this sales self-audit to score yourself in each area from 1 [very weak] - 5 [very strong]. Take that information and consider what resources you can call upon to help you develop them.

By understanding where you stand in these areas, you’ll know where to study and improve. Let me know what you think.

-@JebBrooks

24Oct/114

Early Is On Time…Or Is It?

Is being early on-time? Or is being on-time late? Let me know what you think...

One of our sales training programs recently sparked an interesting debate. I made the point that being 5 minutes early for an appointment was on time, being on time was late, and being late...well that, I said, was unacceptable.

It was a premise drilled into my head by my late father -- and The Brooks Group’s founder -- Bill Brooks.

Some of our participants disagreed with the premise.

They believed that arriving early for an appointment could be awkward and uncomfortable for your prospect or customer. What do you think?

Let me know by commenting or tweeting @JebBrooks

 

 

 

 

 

@JebBrooks

21Oct/111

Your Choice Yields Your Result

Every morning when you wake up, you face a choice. And in the instant you make that choice, the rest of your day is locked into place. The choice is whether you’ll have a good day or a bad one.

Sure, things happen to all of us throughout the day that can throw us “off.” But, most of us have the ability to affect our reactions to the things we experience. And I believe our reaction is determined shortly after the buzz of an alarm clock rouses us out of bed.

Let me share two versions of the same story to illustrate what I mean:

On this particular morning, you wake up and choose to have a bad day...

When you woke up, you instantly knew you were in a bad mood. On your way to a meeting with a prospect, you spill coffee on your shirt. Your anger with the coffee cup is so palpable, it can be felt three cars away. Clearly upset, you keep on driving. A few minutes later, you remember the extra shirt in your trunk. You stop to change, but you're running late because you didn't get out of bed when the alarm went off. This doesn’t do any good for your level of anger. A few minutes later, you arrive at a prospect’s office for a 9:00 meeting. At 8:55, you walk toward the lobby. On your way there, you drop your papers. This infuriates you. Again, your anger is visible. You didn’t realize that your prospect happened to be in the lobby while you were walking up. He sees you cursing the parking lot, papers, and the wind. After you gather everything, you learn from the receptionist that he’s unable to meet with you.

Now, let’s take a look at the same day, but with a different choice...

When you woke up, you knew you were ready for a great day. On your way to a meeting with a prospect, you spill coffee on your shirt. It’s no big deal because you always have an extra in your trunk for an occasion like this. You pull over at the next opportunity, which isn't a problem because you have plenty of time. After all, you jumped out of bed this morning, ready to attack the day. You get going again and before you know it, you’re arriving at your prospect’s office for a 9:00 meeting. At 8:50, you walk toward the lobby. On your way there, you drop your papers. You start laughing at the situation. You didn’t realize your prospect happened to be in the lobby while you were walking up. He sees you laughing in the parking lot and rushes out to help you gather everything. After the two of you pick everything up, you’re meeting in his office.

So, choose to make it a good day or a bad day. Because either way, you’ll be right.

- @JebBrooks

18Oct/112

Secrets From The Masters: 10 Ways To Minimize Distractions

We all have them. They’re a part of everybody’s day. What are they? The distractions that stand between us and getting things done.

I never get tired of Peter Drucker’s definitions of efficient and effective:

Being efficient is doing things well. Being effective, on the other hand, is about doing the right things well.

In order to maximize your sales effectiveness, you’d better be good at minimizing all of those distractions in your work. Over the years, I’ve asked a lot of extraordinarily successful salespeople and sales leaders how they do it. Here’s a sampling of the answers I’ve heard from the masters:

  • Maintain focus: They’re able to maintain their focus. I don’t know whether this is Yogi-inspired, Eastern meditation or simply a well-developed skill. But, in either case, some people are simply better than others at focusing. Many of these masters aren’t distracted because they are so singularly focused on what they’re doing that nothing could get in their way.
  • Eliminate avoidable distractions: There are other masters who take ownership of their space. They remove the easily avoidable distractions. For example, if you’re on the phone a lot and your phone is in a position that faces a window, does the view distract you? If it does, would it help to look at a blank wall so your attention can be 100% focused on the call?
  • Stay organized: How often have you been distracted because you couldn’t find something you were looking for? Sure, this is a pretty obvious idea, but sometimes the most obvious ideas are also the most useful. A lot of salespeople are naturally disorganized. If that’s you, you’d better build systems that account for it.
  • Turn off your email: How often have you been working on a project, only to see an email land in your inbox that completely takes you off task. I’ll admit that, for me, every new email is like a new toy for a seven year-old: It’s so exciting to see what it is. As a result, it’s easy for me to jump over to respond (even if an immediate response isn’t warranted). The masters have time dedicated to responding to email.
  • Maintain two email addresses: One email address should be personal and one should be for work. Arrange times to deal with personal emails that don’t conflict with your work requirements.
  • Turn off your phone: This is one I’m still learning about, as evidenced by the Confessions of a Phone Addict. But, the masters of minimizing distractions tell me turning off their smart phones is one of the smartest (and easiest) things to do when they’re working on a project. We’ve become totally dependent on our phones. And, with so much going on inside them, it’s easy to get distracted by all they provide. But sometimes, we have to disconnect.
  • Stay rested: The masters say that remaining well-rested is essential. One of the most common distractions occurs when you’re tired: Nodding off or daydreaming. We all need different amounts of sleep, but the average Adult needs between 7 and 9 hours of it. So get it!
  • Take a break: If your mind is wandering away from the task at hand, take a break. The masters acknowledge that it’s impossible to remain focused on a project without interruption.
  • Set small goals: One of the most effective sales leaders I’ve ever met responded to my question about how to minimize distractions with a remarkable answer: “Just break your tasks into small, bite-sized pieces. And do them!” I can’t add much to that idea.
  • Use a schedule: Scheduling time to accomplish whatever tasks need to be done is a great way to actually accomplish your work. The mantra that, “I can think about that later” only delays the inevitable.

So, there you have them: A handful of ideas from masters of effectiveness. These ideas are not mine, they’re from some of the most successful salespeople and sales leaders I’ve met. They’re valuable ways to get more time by minimizing those annoying distractions we all face.

-@JebBrooks