Not everything in sales is as complicated as funnel management or sales forecasting. Let me present a familiar conundrum: You’re in a client’s office for a meeting and she asks if you’d like anything to drink. Do you accept?
This ubiquitous situation presents salespeople everywhere with a dilemma:
- If I accept, am I being too friendly? Greedy? Awkward?
- If I say no, am I being rude? Arrogant? Awkward?
The answer depends on who's offering.
Are they direct?
Are they accommodating?
If you're with a direct person and you're not thirsty, it's probably okay to pass. If you're thirsty, take the offer.
If you're with an accommodating person, there's a chance that the offer is being made because of their own thirst. Accept.
Simple, I know.
Of course, in either case, you should be polite.
- “Yes, please. May I have a glass of water.”
- “No, thank you. I’m fine.”
What about you? What do you do? How do you handle this quandary?