24Jul/085
So, What Do You Do When Customers and Prospects Don’t Want To Spend Money?
There is, indeed, a secret to meeting sales goals in times of tight fists". The secret is re-think your own habits of selling.
Positive Things to Consider During Economic Down Times:
- People like to buy from people they know and trust. Go back to exiting customers and get to know them again.
a. Take them small customer loyalty gifts.
b. Show them new products you may have never shared with them.
c. Engage them again in a strong customer relationship. - People don't want to take risks when money is tight. Show prospects the safest way to complete a sale with the most effective delivery of products or services.
a. Demonstrate ways you save them money.
b. Show them ways other customers have benefited from using your products or services.
c. Assure them of the ease of the sales process. - People always want to feel they have made a good investment when they have to be monetarily accountable.
a. Apply their specific needs to the long term savings in their investment with you.
b. Introduce them to employees, in your company, that can assist them in each part of the delivery process.
c. Make sure you allow them easy access to you should questions
or issues arise.
Positive Ways to Consider The Prospects' Position:
- People like to know their company and you, the sales person, have a good working relationship.
- People like to feel important all the time.
- People want to be surrounded by the familiar.
Positive Ways to Consider Yourself:
- People want to buy from experts. Position yourself as a consultant sales person
in your field of expertise. - People want to buy from the trustworthy. Position yourself as one who follows through on your promises.
- People want to buy from those who care. Position yourself as the one who cares the most and they will remember you, first, when it is time to buy.
The secret is to re-think your selling habits. Let's face it, your tired routine may need a gasp of fresh air. So, get rid of negative thoughts, go after your existing customers, continue to build new prospect relationships, and ask for the sale once you're in front of the buyer. Remember, it could be YOU that is making this slower buying trend seem dismal.








September 4th, 2008 - 06:34
While these situations are true, they are not exclusively true.
Not every customer wants to feel important. Many customers want to feel like they are treated ‘the same as everybody else.’ They insist that you do NOT make a fuss over them.
Not every customer wants to but from an expert. Some want to be the expert and get a kick out of doing meticulous research and showing of THEIR knowledge in the buying process.
Not everyone wants to be surrounded by the familiar. Some customers want an adventure, a completely new experience. Customers from Generation Y in particular are hungry for new experiences and tend to be less brand loyal.
The common theme here is that all customers will act based on THEIR needs. Generalizing customer needs is dangerous in sales because EVERY customer has different needs. Addressing their PERSONAL NEEDS is the key to sales success.
October 3rd, 2008 - 11:41
A customer’s needs may drive them to listen to a salesperson to seek out a product or service that will relieve a pain, save them money, ease their workload, etc. And it’s up to the salesperson to ask questions regarding that need so he/she can make the best possible recommendations. However, here’s something we should never forget. While people will act because of a need, they will buy the product or service they WANT that will satisfy the need. Therefore, never underestimate the emotional side of the sales transaction.
November 15th, 2008 - 17:13
Questions are so important, and far too frequently, the forgotten aspect of a sale. They are crucial to establishing the customer’s logical needs. The way the salesperson treats the customer should aim to discern and address the customer’s emotional needs.
September 10th, 2009 - 16:38
Great blog.
December 21st, 2009 - 09:57
These are great starting points for securing business in economic tough times.